Last updated: 23/09/2025

A Gentle Note from Us 

At Nurture & Love, we care deeply about your trust. We know that when you share your details with us, you’re letting us into your family’s world. That’s something we take seriously. We’ll always treat your information with respect, keep it safe, and only use it to make your experience with us smoother and more magical.

This page explains in detail what information we collect, why we collect it, and how you can exercise your rights. If you ever have questions, just email us at [email protected] we’re here to help.

1. Who We Are

Nurture & Love (“we,” “our,” “us”) is committed to protecting and respecting your privacy. We provide digital audio content, stories, meditations, and related resources for families worldwide.

Our contact details: 📧 [email protected]

2. Information We Collect

We collect:

- Parent/purchaser details: such as your name, email address, and billing information (processed securely through Stripe).

- Account information: if you join our subscription or download digital products.

- Communications: emails you send us, or your subscription to our newsletter.

- Technical data: like IP address, browser type, and device information (for site performance and security).

- Cookies & analytics: if enabled, we may use cookies or analytics tools (e.g., Google Analytics, Facebook Pixel) to improve your experience and understand how our site is used.

We do not knowingly collect children’s personal data. Our products are for parents to purchase and access.

3. How We Use Your Information

We may use your information to:

- Deliver purchases, memberships, subscriptions and resources you’ve requested.

- Send you updates, offers, and newsletters (with your consent).

- Process payments securely via Stripe.

- Improve our website, services, and customer experience.

- Comply with legal obligations.

4. Lawful Basis for Processing (UK & EU GDPR)

We rely on the following lawful bases:

- Contract: to provide the products or services you purchase.

- Consent: for marketing emails and cookies (where applicable).

- Legal obligation: to keep financial records.

- Legitimate interests: to improve our services and protect against fraud.

5. Sharing Your Information

We do not sell your data. We may share your information only with:

- Payment processor: Stripe, to process your transactions securely.

- Email marketing provider: (e.g., MailChimp, FEA Crease) to send newsletters and updates.

- Website hosting & membership platform providers.

- Legal authorities if required by law.

All third-party providers we use are required to keep your information secure.

6. International Transfers

Because we are based in the UK and serve families worldwide, your information may be processed outside your country. Where data is transferred internationally (e.g., to the U.S.), we ensure appropriate safeguards are in place.

7. Cookies & Tracking

We may use cookies and similar technologies to:

- Ensure the website works correctly.

- Understand usage and improve performance.

- Offer relevant content and marketing.

You can manage or disable cookies through your browser settings.

8. Your Rights

Depending on where you live, you may have the right to:

- Access the personal data we hold about you.

- Request correction or deletion of your data.
- Withdraw consent at any time (e.g., unsubscribe from emails).

- Object to processing for marketing purposes.

- Request a copy of your data (data portability).

- File a complaint with your data protection authority.
For UK/EU users, this is under the GDPR/UK GDPR.
For U.S. users, California residents have rights under the CCPA/CPRA.

To exercise your rights, email us at [email protected].

9. Data Retention

We keep your personal data only as long as necessary:

- For purchases: we retain records as required by law (usually 6 years in the UK).
- For newsletters: until you unsubscribe.
- For customer support: until your query is resolved.

10. Security

We use appropriate technical and organisational measures to protect your information against loss, misuse, unauthorised access, or disclosure.

11. Children’s Privacy

Our services are aimed at parents. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with their data, please contact us so we can delete it.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a new “last updated” date.

13. Contact Us

If you have questions about this policy or how we handle your data, please contact us:
[email protected]